Privacy Policy

1. Introduction

Sante Global Industries LLP is committed to protecting the privacy of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our Website at santeglobal.co or engage with us for business purposes.

2. Personal Data We Collect

2.1 Information You Provide Directly

• Contact Information — Name, email address, phone number
• Business Information — Company name, designation, vertical of interest
• Communication Content — Messages and enquiry details submitted via our contact forms

2.2 Automatically Collected Data

• Technical Data — IP address, browser type, operating system, device type
• Usage Data — Pages visited, time spent, navigation patterns
• Cookie Data — Preferences and session information stored via cookies

3. How We Collect Your Data

• Directly from you when you submit an enquiry or contact form
• Through email or telephone communication you initiate
• At trade events, industry conferences, or business meetings
• Automatically through browser cookies and website analytics tools
• From publicly available business directories for B2B outreach

4. How We Use Your Personal Data

• Responding to Enquiries — To process and respond to your business and product enquiries
• Commercial Transactions — To process orders, issue quotations and invoices, and fulfil obligations
• Customer Support — To address complaints, resolve disputes, and provide after-sales support
• Website Improvement — To analyse usage patterns and improve Website functionality
• Legal Compliance — To comply with applicable Indian laws and regulatory requirements

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information only with trusted service providers, where required by law or court order, or in connection with any business transfer.

6. Data Storage & Security

Your personal data is stored on secure servers located in India. We implement reasonable security measures including access controls, encryption, and secure transmission protocols to protect your data against unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

• Enquiry Records — 3 years from the date of last communication
• Commercial Records — 7 years in accordance with Indian accounting and taxation requirements
• Marketing Contacts — Until you withdraw consent or request deletion
• Website Analytics Data — Up to 24 months in aggregated, anonymised form

8. Your Rights

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal obligations
• Withdrawal of Consent — Withdraw consent to marketing communications at any time

Contact us at connectus@santeglobal.co to exercise any of these rights. We will respond within 30 days.

9. Cookies

We use essential cookies (required for Website functionality), analytics cookies (aggregated, anonymised usage data), and preference cookies (your settings for future visits). You can control or disable cookies through your browser settings at any time.

10. Third-Party Links

Our Website may contain links to external websites including divinaeco.com and industry partner pages. These websites have their own privacy policies and we are not responsible for their content or data practices.

11. Children's Privacy

Our Website and services are intended for business and professional use by persons aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above will be revised accordingly. Continued use of our Website after changes constitutes your acceptance of the revised Policy.

13. Contact Us

• Sante Global Industries LLP — Plot No H-2/1, Awdhan MIDC, Dhule, Maharashtra — 424006
• Email: connectus@santeglobal.co